CRMIT SOLUTIONS
Enabling Meaningful CX Cloud Solutions

New generation of consumers have come to expect a great customer experience when they interact with brands. Not so long ago, businesses assumed that the only key to success was product quality. However, the advent of social media and real-time interactive feedback via the Internet and mobile changed what is expected from a relationship with your business.

Customer experience is a top strategic priority of 86% of customer service decision makers. CRMIT Solutions offers companies to enable their customer journey from everywhere the customer belongs, across both assisted & self-assisted channels including web, social, mobile, and contact center channels. With over 200+ certified CRM/CX consultants and over 250+ successful CRM deployments globally across 25 countries, CRMIT Solutions offers a range of CX extensions & migration utilities for various CX cloud environments including marketing automation, sales force automation, service automation and social media enablement.

CRMIT Solutions structured and phased approach with an importance to user adoption is the key to effective CX

CRMIT Solutions is a platinum member to the Oracle PartnerNetwork enabling meaningful Cloud CX solution to several leading Fortune 1000 companies spread across various domains including banking, financial services, insurance, education, retail, manufacturing, life sciences, energy, telecom, public sector and travel and transportation. “We wanted to bring the potential of effective CRM solutions into a low cost environment to other regions; and the cloud was the ideal platform. That’s how we started our journey,” says Vinod Reddy, CEO, CRMIT Solutions.

Serving Customers at the Best

In conjunction with Oracle Service Cloud, Sales Cloud and Marketing Cloud expertise, CRMIT Solutions delivers a suite of innovative, customized solutions and preconfigured functionality enabling clients across multiple customer engagement channels. CRMIT Solutions, also has one of the largest Cloud CRM deployments to its credit, a testimony of why Oracle recognizes them for delivering services specifically around Oracle CX Cloud solutions through competency development, business results and proven success. CRMIT Solution also offers its out-of-box CX solutions, the CRM++ applications including global support programs through its offices in Australia, USA, Europe, India, Malaysia and Japan.

Future Ahead

While organizations may understand that 86 percent of buyers will pay more for great customer experience, many still need clarity on the benefits and challenges associated with managing engaging customer experience. CRMIT Solutions structured and phased approach with an importance to user adoption is the key to effective CX. For most customers, mobile and social initiatives, are dominant global connectors for a customer’s cross channel customer engagements. “While we continue to pioneer in the migration and integration space for Cloud based CRM, our broad push is for on premise hybrid environments to scale up on the cloud adoption through a well-defined cross channel customer engagements,” added Vinod Reddy.