Customer relationships are often driven by money metrics and delivered via profitability and revenue which clouds the guidance that an organization can perhaps endow to the customers. Breaking this status quo, ArcLight’s consulting services are driven by decisions that will not necessarily be the most financially profitable one, but the most successful one for their clients. This principle enables the company to determine the most appropriate path to success, and eliminate any additional factors that might influence the decision. The firm emphasizes heavily on the pre-sale activities wherein ArcLight educates the clients on the options they have and based on the discussion, designs the best possible solution for them. “We ensure that our customers get what they really need and what’s going to work best for their business,” says Dutta.
We always make the right decision for our customers
“Our approach makes all the difference between a successful implementation and deployment of software versus a long, drawn-out implementation.”
The firm caters three services primarily: advisory, deployment, and continuation services. Through their advisory services, ArcLight educates its customers on global design, business process re-design, acquisition, and training services. The firm ensures that its customers have all of the necessary information to make the most informed decision possible. Once a customer has figured out the roadmap, the company makes them understand the impact and longevity of the project, by walking them through all of the phases of testing, change management, and validation of new software. Post the demonstration, the deployment is made live in the production environment.
ArcLight’s deployment services encompass the full Oracle HCM Cloud and Oracle E-Business Suite and include collaboration, usability, and continuous innovation. Further, they extend their support functions through their continuation services and provide monthly consulting on the industry best practices to their clients, making it a different level of consulting and support altogether.
Contributing to ArcLight’s continuing success are the company’s management and employees who have high levels of proficiency in various areas of expertise; this resonates in their ability to cater to every unique client requirement. Dedicated to ensuring the success of Oracle HCM customers, ArcLight plans on expanding its advisory services to include change management, business process designing, and management consulting, in the near future. The firm also aims to expand their support services such that they can stand by what they preach: “Always make the right decision for the customer!”