Founded in 2008 as a provider of third-party maintenance and support for JD Edwards enterprise applications, Spinnaker Support has expanded its offerings overtime to cover Siebel CRM, Oracle E-Business Suite, Oracle Database, Oracle Fusion Middleware, Agile PLM, PeopleSoft, Demantra, and Oracle Retail. Their end-to-end support processes, from new customer onboarding through off-boarding, are ISO 9001:2015 certified and ISO/IEC 27001:2013 certified. Spinnaker Support’s comprehensive third-party support offering includes break fixes, tax and regulatory updates, full technology stack security protection, general inquiry support, license readiness and audit support, and a range of technology advisory services. With the expertise of highly experienced teams of software engineers located in nine regional operations centers, Spinnaker Support follows a proactive approach to analyze Oracle users’ problems and resolves them to help the customer keep their on- premise applications functioning efficiently. “It is all about the shift from the self-service model to a high-touch model. We deliver a very personalized responsive support structure with significant savings, and it drives both human and financial resources to focus on delivering real value to their companies by addressing their real pain points systematically,” explains Kurt Moydell, SVP of Global Sales and Marketing, Spinnaker Support.
Our unique high-touch model delivers these services successfully without violating the intellectual property and copyrights of Oracle or jeopardizing Oracle Database and Middleware performance, interoperability, and security
For the future, the company looks to increase its global engineering team, and continue expansion of supported applications—beyond off-premise. Recently, the company launched a robust security and vulnerability protection service that covers the entire technology stack, uniquely integrating application experts with accessible security experts, proven processes, modern detection tools, and continuous monitoring practices into a full stack solution.